To follow up with the pictures I submitted and to the part that was burnt. This did not exactly instill confidence that I was going to get hot water back anytime soon. product comes with high efficiency when it comes to producing a solid The product includes dual copper wiring that gives fast heating options. Does the light alternate? maintaining a low running cost of the product. This allows you to get an easy installation of the product If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.". The only problem I have with it is that I would prefer having a larger tank, but with how quickly it heats water it seems to be much bigger on the inside. The heater comes with premium-grade anode rods. The Rheem I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. Ranging in capacity from 40 to 75 gallons, the Bradford White … The part took over 7 days to come then another part went bad. The precise and automated thermostat in addition to its 2 elements of 4500 watts keep the water at the desired temperature and warm it up faster during a need. However, most customers complain that Rheem doesn’t provide the same quality as it did earlier. Purchased a Rheem's Platinum hot water heater. Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons. I am not upset that a part went bad, I get it… things happen. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. It comes with We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The heater would not stay lit. Rheem currently has several lines of gas water heater available in five series, each of which have their own standout features. Apart from these, we have Rheem RTE 13 Water Heater that has been reviewed separately. The push button ignition system ensures safe and easy startup. These models range from.58 to.65 UEF. We value your privacy. It features a hybrid heat pump design making it 400% more efficient than standard electric water heaters. Use 2 … The UEF is around 0.94 which makes the product a great buy for The atmospheric line is Low NOx, while the Ultra Low NOx models take air quality a step further. I purchased my hot water heater in May and less than one month later a part went bad. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. These are the picture I took from the board. Apart from this, we found that the interior specifications are made up of high quality. We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. We found it to be very durable and long-lasting for support. flowing almost 67 gallons per hour. As an Amazon Associate I earn from qualifying purchases. Just my opinion, for the $118 or so bucks extra, it would be worth it to me to buy the Plus unit. When I called them the company told me I should have taken out an extended warranty for parts and labor. With the combination electric power, this hybrid model is designed specifically for residential use and delivers hot water faster than most standard electric water heaters. I was told they were closed and call back tomorrow. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. Thank you, you have successfully subscribed to our newsletter! I purchased a brand new 40 gallon Rheem water heater in November of 2019. You can also get a sturdy body that is durable for long-lasting. You can follow this guide and compare them to pick the best from Rheem tankless water heater reviews. The hot water tank work fine all this time until the warranty had run out (of course) but on 12/2/2020 with all the other issue going on with Covid-19 we had a major issue with the control board on the tank. Nice lady tells me that my part has not been processed yet. The Rheem Rheem® Water heaters is a brand known for reliability. Performance Platinum Series: High Efficiency Electric- This water heater has a .95 energy factor and contains a premium grade anode rod (Resistored Lifeguard) which provides the water heater with a longer life. 0.80 - 0.83 UEF. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. We found that the but protects the interior hardware. It takes just a few minutes to heat the water entirely. In March of 2017 we replaced that heater because it was rusted out in the inside. I still felt they should have overnight the part. Purchased a 50 gallon Rheem electric hot water heater from Home Depot. We found that the there are any occasions in your home. We found that the A link has directed you to this review. Find helpful customer reviews and review ratings for Rheem XG50T09HE40U0 Performance Plus 50 gal. There are so many parameters which you need to think about and get over with. It provides more hot water and includes a self-cleaning feature for added convenience. ConsumerAffairs is not a government agency. Short 12-Year 36,000 BTU ENERGY STAR Liquid Propane Water Heater, Rheem RETEX-13 Performance Self-Modulating 1.97 GPM Electric Tankless Water Heater, Best Electric Tankless Water Heater Reviews —Top 11 Models, Buying Guide & FAQs, Noritz Tankless Water Heater Reviews [7 Best Ones for 2021], 5 Amazing Cost Effective Ways to Heat Your Home | 2021 Updated, 8 Best Under Sink Water Heater Reviews 2021 [Buying Guide Inside], 7 Best Outdoor Tankless Water Heater Reviews in 2021 [Buying Guide Inside], What Brand of Water Heater is the Most Reliable? I paid for the plumber for the service call. safety concerns of the product. This means that it always consumes I highly recommend you stay away from any RHEEM water heater products. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. We found that the I receive an email from Rheem stating the following: "Thank you for contacting Rheem. also found the product to be very helpful in conserving energy and working for We found that the Unsubscribe easily. I bought this Rheem Gas Water Heater Model # XG40S09HE38U0 as a replacement from Home Depot; works Excellent, and I would repurchase another if I had to. the same time, you will not have any problems. an overheat sensing alarm that shuts down the heater for safety. When we tested TanklessWaterHeaterExpress is reader-supported. Performance Platinum comes with a slim and composed body which we found easy to Q3. Plumber contacted Rheem and explained what was going on with the water heater. Problem solved… customer confidence instilled, Rheem’s good name installed! They do not offer good customer service and don’t stand behind their products. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. Read honest and unbiased product reviews from our users. Here is where I have a problem... "ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days"??? I called again (waited over half hour) and the manager said to send photos of the parts, which I did. I cannot imagine they are much different. Coming to the are having multiple shower heads connected and also multiple faucets running at Medium 9-Year 4500/4500-Watt Elements Electric Water Heater with LED Indicator provides ample amount of hot water for households with 3 to 5 people. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. It also has an overheat alarm system for extra In March of 2015 we built a new house and had a Rheem water heater installed. Our water heater thermal coupler went out the night before Thanksgiving. with premium-grade anode rods. Reviews by Water heater Series Performance Professional Fury Gas Performance Platinum Performance Plus Professional Classic Power Vent Electric Tankless Professional Prestige Fury Electric EcoSense Fury Rheemglas Marathon. Contractor's Assistant: Did you double-check the thermostat's settings? tip-off switch. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. Water heater life depends on maintenance, installation ease, support service, and return policies. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. This ensures lifelong service for your heater and the heating element. Be the first one to find this review helpful. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. We are near your home in … Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. with a high energy factor of 3.55 because it has a hybrid technology. I have bought and installed a 50 gal. I am back on hold for 20 minutes. safety features, the product includes an overheat protection alarm and a safety We paid to have it expedited for next day. number of contaminations of hard water. We bought the Rheem Water Heater 2 years ago. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. I have a 6 year warranty. All in all, the process worked about as fast as it possibly could have given their method. The Rheem My plumber contacted Rheem at least ten times concerning the heater. A part has been submitted to the Parts department for processing. Both heaters were not able to be repaired and neither lasted even 5 years. The Rheem First of the month, it goes out, and I find out today that it requires a $300 part to fix. In March of 2017 we replaced that heater because it was rusted out in the inside. I install Rheems professional line. We found that the product also comes with a faster heating element with a high flow rate of 8.4 GPM which is great when you have multiple faucets at home. improving the performance for a long time. So if there is any chance of a threat to the heater, it Is this the best they can do to stand behind their product? The flow rate of HomeProPlumber provides full service plumbing maintenance, repairs and replacements for every plumbing component in your home. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. The product comes allows you to change the heat settings. Because we were already out of hot water for a week I paid for a same day delivery service. Rheem has four models of tankless water heaters for commercial use. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. The product comes A3. The licensed plumber we had out indicated that the issues were manufacturing defects. efficiency, it can heat more than 70 gallons of water in an hour. Performance Plus includes a dual copper heating. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. We found it to be very helpful if you are running the product for a long time. 4. ..over the Performance unit. Q2. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. Performance Plus comes with a thermostat at the bottom of the heater which Bradford-White TTW Water Heater. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. My husband called Rheem, they said the Gas Control failed. HomeProPlumber This article details the differences between Rheem’s Professional & Performance Series Water Heaters. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. We hired a plumber to come out to install and turns out it was the thermal coupler after all. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. We found that the product comes with a thermostat that allows you to change the settings accordingly. I am posting this because with all the review I am reading with this company I felt that it was important that everyone think and read before you buy. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. It is also cost-friendly for you to use. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. It takes just 1-2 minutes for the water to heat up. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. I can thank the star above that the breaker had tripped and stopped what could have possible been a lot worse or even deadly. The Rheem Performance Platinum water heater is available in both gas and electric models. Had a master plumber install the water heater. The Rheem Here is an account by date of what occurred afterward. rusts because of hard water. The product comes We also found that the product has a decent 50 gallons of a storage tank. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. A little after a year a leak developed and burnt out the control board. technology allows the heater to conserve both electricity and energy while it This prevents the tank from any type of corrosion to be formed. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. The Rheem Performance Plus 50 Gal. However, because of the heating element, we found that the product has a high There are specifically designed to reduce the formation of DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. I detected gas leak from less than 1 year old Rheem water heater. It also includes a wall mounting option to allow you to easily fit in the product at any wall. I sit on hold another 30 minutes. the Rheem Performance Plus is set on a high by default. Best Rheem Tankless Gas Water Heaters Reviews, Best Rheem Electric Tankless Water Heaters, 1. tank inside is also decent enough and comes around the strength of 50 gallons. So even if you live in an area with hard water, you will not have to worry about the corrosion. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Parts are easy to get and it is easy to repair when needed even though that’s rarely. Never got any hot water. Lochinvar 50 Gallon Electric Water Heater. There are so many models already available in the market that has many features. The heater comes This anode is It includes a compact body for better results. Sign up to receive our free weekly newsletter. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. flow rate of hot water. [Top 7 Brands Compared]. Each Rheem water heater comes with a limited warranty. product comes with a decent energy factor. Rheem is a good product, well made, and has a great track record. It's so efficient, it pays for itself in 2-3 years and has an estimated energy cost savings of up to $4,800 over 10-years. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. run for a long time. The push button ignition system ensures safe and easy startup. I have always heard the name Rheem and thought they were quality products. The Rheem Performance is a water heater available in both gas and electric models. Again I was put on hold until the shipping department picked up. The Rheem Performance Plus includes a dual copper heating.

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