The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Why would you go to the store, with rancid food, for "credit"? Theyll sometimes give a one-star review for the Shopper, which can result in penalties. . Desired outcome: You can reach Instacart by email if you go through their website and send a message through their contact us button. Instacart makes it easy to order from your favorite stores. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. Still didn't care. would send me a form to complete and "department" would look at it in 48 Support doesn't care even though I have proof it wasn't damaged. Business, Economics, and Finance. just noticed today that I had 2 "damaged items" from order I did a few days ago. My account was then overdrawn. In those moments, you need to know when and how youre going to get your Instacart refund. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Just a report on the order. Actually call the service line and make a complaint. They charge for membership, service fees, service fee tax, traveling fees and container fees. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Winterlover35 2 yr. ago. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Any credit issued shall be subject to the. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. They will re-send any missing/damaged/wrong items without all the service fees. On Dec. 31st I placed a rather large order at my local grocery store. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. Is anyone not reporting every missing item as fraud? Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. Green cards cant be scanned and must be manually entered. In these cases, we refund the alcohol and return it to the store. However, nearly every order now pays $7 regardless of the size. If you feel unsafe or need emergency services, please dial 911. I stopped doing shopping for Instacart and Shipt. Other bots snap up offers on behalf of the Shopper. It's what anyone else would do just saying. It has been weeks, and was a great factor in me slowing down with Instacart. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else's order, you can . Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. Some scams are directed at customers, while others primarily affect Shoppers. Create an account to follow your favorite communities and start taking part in conversations. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. This seems like a massive breach of confidential credit card information. A new definition of healthy Once . I dont see this a fraud on the customers behalf. It might be a regular occurrence. At some stores you'll also pay big markups on items when ordering through Instacart. 5. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. You can repeat this process for additional order issues. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Just so many things wrong with IC and it really does start with corporate at the top. . Has anyone else had any customers say they had a damaged item? If the packaging damage doesnt affect the product, I would let it go. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. 2. Unfortunately, I work full-time like the rest of America and can't be there for it. Select a credit to your Instacart account or tap Help Center to contact Care. It didn't work, so I requested a password reset. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. Desired outcome: 5. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . They have zero customer service knowledge and deliveries are never complete as ordered. Valid forms of . However, some Shoppers take advantage and will add on additional items that werent ordered. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. Obviously, if you canceled your own order, this wouldnt be a surprise. Press J to jump to the feed. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! I entered her EBT information and selected the option to use ebt/snap as the payment method. Too many bad reviews can lead to their account being deactivated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Thank you for being concerned! Contains damaged, spoiled, or otherwise unusable items. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. I have even recommended to people that I would not get something because it did not look good. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . Well, these items were damaged, not missing. I quit shopping for instacart and shipt a couple of months ago. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. But if its the product itself, I would report it. They are not assigned by Instacart. Luckily, you can request refunds from both the Instacart app and the desktop webpage. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. I'm never surprised at the length some people will go just to cause trouble. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. 1. While Instacart allows Shoppers to appeal deactivation, its a time-consuming process where you may lose out on money due to a phishing scam. Some customers will even go so far as to send pictures of the damaged goods. Out-of-stock items that the shopper refunded before checkout show under Not Charged. They didn't say. So how do you make sure this doesnt happen? Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. Plus some bread, hot dog buns, Kellogg's breakfast bars. Read on to learn more about these scams and how to avoid them. I made an order on December 31, which is NY Eve. So do shoppers get penalized for this? THEY ADDED A $10 HEAVY CHARGE! Shoppers must deliver to recipients that are 21 or older. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Merle Bolonkin. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You have up to. Instacart is legitimate, convenient, and safe for shoppers and customers. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" Because they took it upon themselves to double charge me it overdrafted my account. You can get instant credit for these issues. Instacart, great concept, but a huge rip-off. What is the future of fast food' There is no longer a dollar menu. To report a safety incident. Theres a cap on the card based on the cost of the order. While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. I want a refund ASAP of my original order and I want to not hear from this useless company again. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. To this day 2/17/23 I have not received my order. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In some areas, you can even get alcohol. Unbelievable!! As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 As I am with all customers, I was polite, engaging, pleasant and timely. When a customer places an order, it goes into a queue. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Shopper refused to bring groceries to my door. Your information isnt stored on shoppers personal devices. If the packaging damage doesnt affect the product, I would let it go. Not all item issues automatically trigger a credit. Instacart does have a few provisions for obtaining a refund, namely your complaint must be eligible and your issues are subject to Instacart's review. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. and our I reported mine. Instacart must re-introduce item commission. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. None of these fees are disclosed prior to processing payment. NOTE: Not all item issues automatically trigger a credit. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. Best for straight and wavy hair. Ikea Polyester Haren Pleated Blind . Consider DoorDash! cracks me up. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. for most orders in California, or for Costco or Walmart orders nationwide. during the shut down there were a lot of people that came on board as shoppers. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Call never materialized, even after emails to instacart. After they've confirmed it, a refund will be processed. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. It has been two days now and I have received no reimbursement. . Original review: March 3, 2023. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. Later that day, I went into Walgreens. In some cases, the shopper can also enter your information manually. I asked to speak to a manager, manager busy but would call me in one hour. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Select the reason for the refund (wrong item, missing item, damaged item, etc). If you see bot apps advertised on sites like Instagram, you can block them and report them there. I would like all of my money back. Click that, and then youll see a new menu of items. - the order arrives after the end of the scheduled delivery or pickup window. Instacart is a great side gig for a lot of people, but it's not perfect. Additionally, you could get a cancellation fee of up to $15 for canceling your order. We cant add over-the-counter items through. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. The hardest and most uncommon item to find," another added. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. It really is sad.. To think some people will complain just to get something for free. I used to have a regular group that always shopped my orders and things were excellent. Damaged alcohol items. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. Some Shoppers are victims of phishing scams. Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. Tbh if that was the case I would turn around go back to store and get another one. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. She was skeptical about using the service as it connected her debit card and she is on a limited income. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. Their only way to get a credit is to make the claim. Instacart reserves the right to modify or cancel the Guarantee at any time. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Certain order types (e.g. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. Select Get help on the relevant order. Well also go into how you can avoid them and what to do if youre the victim of a scam. I told her to cancel my account on the spot! Shoppers who are trying to run a scam will charge for extra items. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Instacart offers a refund for 7 days from delivery. I go above and beyond to find the products and deliver them on time intact. For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Instacart has a system for dealing with requested items that arent in stock. I was charged 2 times back to back. Did you receive a delivery you're not completely satisfied with? The nerve of some ppl. Log in to help us get you to the right help quickly. I have been on the phone for the past two weeks trying to clear this up with them. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. Yes there are some dishonest customers. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. Brett Helling is the owner of Ridester.com. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. Instacart is one of the best grocery delivery services available, but its definitely not perfect. It's the liars and theives that give Instacart and 'us' a bad rep .. This offer is non-transferable. Scammers will call Shoppers, posing as Instacart employees. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. The next page will show you all your past orders and give a preview of what they contained. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. If you selected an item issue, choose the affected item (s). When a customer receives their Instacart order, they get an email receipt of everything they paid for. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. Plus, they cancelled my ENTIRE ORDER! You can rate your shopper and then go about asking for your refund. Shattered or cracked glass. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. It definitely wasnt broke when I delivered it You can plainly see it in my picture. So, you may not be able to get as many orders as youd like in a day. To report a problem with your order on the website. There are a few concerns for an Instartcart Shopper. Most people who use the Instacart app utilize it the way it is supposed to be. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Bank account charged with $245.00 Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more.

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