Therefore, where the HHS RoB does not provide explicit guidance, personnel must use their best judgment to apply the principles set forth in the standards for ethical conduct to guide their actions.[3]. All inquiries will receive a ticket number within 24 hours. Violate, direct, or encourage others to violate HHS policies or procedures; Circumvent security safeguards, including violating security policies or procedures or reconfiguring systems, except as authorized; Use another person’s account, identity, password/passcode/PIN, or PIV card or share my password/passcode/PIN; Remove data or equipment from the agency premises without proper authorization; Use HHS information, systems, and hardware to send or post threatening, harassing, intimidating, or abusive material about others in public or private messages or forums; Exceed authorized access to sensitive information; Share or disclose sensitive information except as authorized and with formal agreements that ensure third-parties will adequately protect it; Transport, transmit, e-mail, remotely access, or download sensitive information unless such action is explicitly permitted by the manager or owner of such information and appropriate safeguards are in place per HHS policies concerning sensitive information; Use sensitive information for anything other than the purpose for which it has been authorized; Access information for unauthorized purposes; Use sensitive HHS data for private gain or to misrepresent myself or HHS or for any other unauthorized purpose; Store sensitive information in public folders or other insecure physical or electronic storage locations; Knowingly or willingly conceal, remove, mutilate, obliterate, falsify, or destroy information; Copy or distribute intellectual property including music, software, documentation, and other copyrighted materials without written permission or license from the copyright owner; Modify or install software without prior proper approval per OpDiv procedures; Conduct official government business or transmit/store sensitive HHS information using non-authorized equipment or services; or. Follow HHS security practices whether working at my primary workplace or remotely; Accept that I will be held accountable for my actions while accessing and using HHS information and information systems; Ensure that I have appropriate authorization to install and use software, including downloaded software on HHS systems and that before doing so I will ensure that all such software is properly licensed, approved, and free of malicious code; Wear an identification badge (or badges, if applicable) at all times, except when they are being used for system access in federal facilities; Lock workstations and remove Personal Identity Verification (PIV) cards from systems when leaving them unattended; Use assigned unique identification and authentication mechanisms, including PIV cards, to access HHS systems and facilities; Complete security awareness training (i.e., HHS Information Systems Security Awareness Training) before accessing any HHS system and on an annual basis thereafter and complete any specialized role-based security or privacy training, as required by HHS policies;[8]. COB Help Desk Team provides phone and email support for technical and program related questions. For issues with the muCGS application: QualityNet is the only CMS-approved website for secure communications and healthcare quality data exchange between: quality improvement organizations (QIOs), hospitals, physician offices, nursing homes, end stage renal disease (ESRD) networks and facilities, and data vendors. Addendum: HHS Rules of Behavior for Privileged User Accounts. If this is a U.S. Government information system, CMS maintains ownership and responsibility for its computer systems. For issues with the Enterprise MicroStrategy Reports: The myCGS DME portal allows users to access Medicare information, including eligibility, claim status, denial status and more. 8:30am-7:30pm Eastern Standard Time, Monday- Friday Email: asett@actionet.com This acknowledgement must be completed annually thereafter, which may be done as part of annual HHS Information Systems Security Awareness Training. Electronic Correspondence Referral System (ECRS) ECRSHELP Help Desk email address: EUSSupport@cgi.com. {http://www.ibm.com/xmlns/prod/datatype/content/resource-collections}, param.sharing.scope. Phone: 1 (866) 270-4909. To login to the Kentucky CMS System through the CDP Portal, double click the portal icon, enter the user name and password in the appropriate fields, and click . As with the Freedom of Information Act (FOIA), the Privacy Act binds only Federal agencies, and covers only records in the possession and control of Federal agencies. Help Desk Name: DSH Data Request Support Team, Hours of Operations: Monday thru Friday 8am to 5pm EST. Phone: (646) 458-6740 Chatbot uses machine learning to answer your question. Agents/Brokers must request FFM/Training system access here, and then request the Agent/Broker role on the next page. All new users of HHS information resources must read the HHS RoB and sign the accompanying acknowledgement form before accessing Department data or other information, systems, and/or networks. All users of Privileged User accounts for Department information technology resources must read these standards and sign the accompanying acknowledgement form in addition to the HHS RoB before accessing Department data/information, systems, and/or networks in a privileged role. By signing the form users reaffirm their knowledge of, and agreement to adhere to, the HHS RoB. ISV Help Desk Team provides email support for technical and program related questions. It is the national database (source) of all Medicare provider and supplier enrollment information. This warning banner provides privacy and security notices consistent with applicable federal laws, directives, and other federal guidance for accessing this Government system, which includes (1) this computer network, (2) all computers connected to this network, and (3) all devices and storage media attached to this network or to a computer on this network. The HHS RoB, in conjunction with the HHS Policy for Personal Use of Information Technology Resources[1] (as amended), are issued under the authority of the Policy for Information Systems Security and Privacy (IS2P). The user’s acknowledgement may be obtained by written signature or, if allowed per Operating Division (OpDiv) or Staff Division (StaffDiv) policy and/or procedure, by electronic acknowledgement or signature. 2020/5 October COBR-Q4-2020-v6.2 Learn More About Chatbot CMS Enterprise Portal User Manual. Email: eussupport@cgi.com Unauthorized or improper use of this system is prohibited and may result in disciplinary action and/or civil and criminal penalties. Each OpDiv Chief Information Officer (CIO) must implement a process to obtain and retain the signed rules of behavior for such systems and must ensure that user access to such system information is prohibited without a signed acknowledgement of system-specific rules and a signed acknowledgement of the HHS RoB. Step 2 Select Login to CMS Secure Portal. Please email your questions and comments to the DESY support mailbox, desy_support@cms.hhs.gov. PY 2020 Promoting Interoperability Hardship Exception Applications must be submitted by December 31, 2020. Phone: 1 (866) 484-8049, Please contact the QualityNet Help Desk from Monday to Friday 7 a.m - 7 p.m CST at: 1 (866)-288-8912, TY at 1 (877)-715-6222, Fax at 1 (888)-329-7377, For ESRD Support email at qnetsupport-esrd@hcqis.org. 1. Workers’ Compensation Medicare Set-Aside Portal (WCMSAP) User Guide Version 6.2 . CMS outlines its full list of changes on page 1-1 in the new guide. The following are the basic step-by-step instructions. National security systems, as defined by the Federal Information Security Management Act (FISMA), must independently or collectively implement their own system-specific rules. DDE User’s Manual for Medicare Part A Chapter One - Getting Started in DDE. We are not responsible if you enter PII. The Medicare Exclusion Database, MED, is updated monthly with sanction and reinstatement information on excluded providers, and is made available to approved entities only. Depending on the severity of the violation and management discretion, consequences may include one or more of the following actions: Revocation of access to federal information, information systems, and/or facilities;>, Removal or disbarment from work on federal contracts or projects. CMS XLC Introduction UM Version .01 1 QualityNet Portal 2.0 1. Assisters must first request FFM/Training system access here, and then request the Assister role on the next page. {http://www.ibm.com/xmlns/prod/websphere/portal/publicparams}path-info, param.sharing.scope. Phone: 1 (855) 416-4199. It facilitates the training and registration of these user groups to enable them to assist consumers with enrollment through the Federally-facilitated Marketplaces. An individual is entitled access to his or her records and to request correction of these records as applicable. It includes the specific steps to submit Medicare Part A and Part B (DME) appeals, and Part C and Part D case files. Action Step 1 Log into the CMS Enterprise Portal as an Application Help Desk User and access the Help Desk. Bundled Payments Help Desk Team provides email support for technical and program related questions. Point of Contact: Karah Jarvis/Kylee Haddock Closed Federal holidays 7500 Security Boulevard, Baltimore, MD 21244. Phone:(410) 786-2580 or 1 (800) 562-1963. These notices identify the legal authority for collecting and storing the records, individuals about whom records will be collected, what kinds of information will be collected, and the routine uses for the records. Navigate to the CMS Enterprise Portal public home page. The system provides streamlined, centralized access and analysis for standardized Medicaid data across multiple states, integrated with data from Medicare Parts A, B, and D. The Open Payments (commonly known as the Physician Payments Sunshine Act) system satisfies the reporting requirement in Centers for Medicare & Medicaid Services (CMS) regulation. SHOP is the enrollment and payment portal for small businesses to purchase insurance and provide support services to enroll their employees in a health insurance program. Send email to: asphelpdesk@dcca.com for ASP application or clfshelpdesk@dcca.com for CLFS application. The Medicare Shared Savings Program portlet offers Accountable Care Organizations access to program information, including ACO-specific reports and other programmatic information, ACO Help Desk Contact the ACO Information Center at 1 (888) 734-6433 (select option 2) if you have any questions about using the ACO Portlet features. The system that provides a single source of information for all Centers for Medicare & Medicaid fraud, waste, and abuse activities. The HHS RoB may be presented to the user in hardcopy or electronically. Chatbot uses machine learning to answer your question. Help Desk phone number - 1 (866) 288-8912 These HHS RoB apply to local, network, and remote use[5] of HHS information (in both electronic and physical forms) and information systems by any individual. Treat computer, network and web application account credentials as private sensitive information and refrain from sharing accounts; Secure sensitive information, regardless of media or format, when left unattended; Keep sensitive information out of sight when visitors are present; Sanitize or destroy electronic media and papers that contain sensitive data when no longer needed, in accordance with the HHS Policy for Records Management[12] and sanitization policies, or as otherwise lawfully directed by management; Access sensitive information only when necessary to perform job functions; and, Properly protect (e.g., encrypt) HHS sensitive information at all times while stored or in transmission, in accordance with the HHS Standard for Encryption of Computing Devices.[13]. Personal use of social media and networking sites on this system is limited as to not interfere with official work duties and is subject to monitoring. Welcome to the Medicare Care Choices Model (MCCM) Portal. The HHS RoB cannot account for every possible situation. It is a secure, collaborative venue for States, Issuers, business and technology teams to connect, communicate, and share information such as reuse documents, resources and best practices. Please do not email any PHI/PII or your Organization specific confidential information. EUA Front-End Interface (EFI) is a web interface which allows users to request access to the Centers for Medicare & Medicaid Services (CMS) network, application, and facility resources. Please do not enter any PII. It offers day-to-day operating instructions, policies, and procedures based on statutes and regulations, guidelines, models, and directives. Guidance Portal Menu. The CMS Enterprise Portal Chatbot is a computer-assisted bot that helps you find answers to questions or solve Portal issues you are experiencing. Hours of Operations: 9AM to 5PM. In 2003, we transformed the CMS Program Manuals into a web user-friendly presentation and renamed it the CMS Online Manual … Competitive Bidding Implementation Contractor (CBIC) customer service center. The ESD is a web based application that provides users the ability to search for people or applications, review evidence documentation in order to adjudicate inconsistencies and search for and create exemptions. For questions, promotions, SRFs, TWS, Kerberos password resets, account and access issues, or other items that require immediate support, you can email the IDRH team directly at DL-HIT-LSDR-HADOOP@gdit.com. CMS BRES is a business rule management system that enables organizational policies – and the operational decisions associated with those policies – to be defined, deployed, monitored, and maintained separately from application code. [2] The prior HHS RoB (dated August 26, 2010) is made obsolete by the publication of this updated version. The Government may monitor, record, and audit your usage, including usage of personal devices and email systems for official duties or to conduct HHS business. NAVIGATION . HHS OpDivs may require users to acknowledge and comply with OpDiv-level policies and requirements, which may be more restrictive than the rules prescribed herein. Email: mcare@cms.hhs.gov. Keyword search. This warning banner provides privacy and security notices consistent with applicable federal laws, directives, and other federal guidance for accessing this Government system, which includes (1) this computer network, (2) all computers connected to this network, and (3) all devices and storage media attached to this network or to a computer on this network. For issues with the SPOT application: Medicaid and CHIP Program System (MACPro) is a web-based system for the submission, review, and management support of Medicaid and CHIP initiatives, including Medicaid State Plans and Quality Measures Reporting. The CMS Enterprise Portal Chatbot is a computer-assisted bot that helps you find answers to questions or solve Portal issues you are experiencing. About Chatbot CMS Enterprise Portal User Manual. Users must adhere to CMS Information Security Policies, Standards, and Procedures. QualityNet Help desk Connexion is the Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Competitive Bidding Program gateway that provides you with a secure, fast and convenient way to access your competitive bidding information. Creating a HARP account provides you with a user ID and password that can be used to sign in to many CMS applications, including HQR and EQRS. CERRS Help Desk Team provides phone and email support for technical and program related questions. I must refrain from the following activities when using federal government systems, which are prohibited per the HHS Policy for Personal Use of Information Technology Resources,[15] (as amended): Sending or posting obscene or offensive material; Sending or forwarding chain letters, e-mail spam, inappropriate messages, or unapproved newsletters and broadcast messages; Sending messages supporting prohibited partisan political activity as restricted under the Hatch Act;[16]. For issues with the Novitasphere application: Internet Portal for Novitas Solutions, Inc. Please request that these tickets be assigned to the GDIT > LSDR > Hadoop team. MARx is one of the Medicare Modernization Act (MMA) systems that support the various activities required to provide and administer Medicare Managed Care and Prescription Drug coverage. In order to access the website, the user must first register for an account. GIS Help Desk Team provides email support for technical and program related questions. Please have your LOI number handy when contacting the MH Model Help Desk. About CMS Enterprise Portal Chatbot Close. I understand that as a Privileged User, I must not: Share Privileged User account(s) or password(s)/passcode(s)/PIV PINs; Install, modify, or remove any system hardware or software without system owner written approval; Remove or destroy system audit, security, event, or any other log data; Acquire, possess, trade, or use hardware or software tools that could be employed to evaluate, compromise, or bypass information systems security controls; Introduce unauthorized code, Trojan horse programs, malicious code, or viruses into HHS information systems or networks; Knowingly write, code, compile, store, transmit, or transfer malicious software code, to include viruses, logic bombs, worms, and macro viruses; Use Privileged User account(s) for day-to-day communications; Elevate the privileges of any user without prior approval from the system owner; Use privileged access to circumvent HHS policies or security controls; Use a Privileged User account for Web access except in support of administrative related activities; or; Modify security settings on system hardware or software without the approval of a system administrator and/or a system owner. TTY/TDD: 1 (888) 734-6563. Posting Department information to external newsgroups, social media and/other other types of third-party website applications,[17] or other public forums without authority, including information which is at odds with departmental missions or positions. It offers day-to-day operating instructions, policies, and procedures based on statutes and regulations, guidelines, models, and directives. Conducting any commercial or for-profit activity; Using peer-to-peer (P2P) software except for secure tools approved in writing by the OpDiv CIO (or designee) to meet business or operational needs; Sending, retrieving, viewing, displaying, or printing sexually explicit, suggestive text or images, or other offensive material; Creating and/or operating unapproved Web sites or services; Allowing personal use of HHS resources to adversely affect HHS systems, services, and co-workers (such as using non-trivial amounts of storage space or bandwidth for personal digital photos, music, or video); Using the Internet or HHS workstation to play games or gamble; and. Potential compromise of Privileged User accounts carries a risk of substantial damage and therefore Privileged User accounts require additional safeguards. Rev. 8:30 A.M. to 6:00 P.M. Eastern Standard Time. Guidance for Medicare Managed Care Manual Chapter 5 - Quality Improvement Program. Phone:1 (800) 927-8069. This information system is provided for Government-authorized use only. I understand that as a Privileged User, I must: Protect all Privileged User account passwords/passcodes/Personal Identity Verification (PIV) personal identified numbers (PINs) on Low, Moderate, and High systems; Comply with all system/network administrator responsibilities in accordance with HHS policy; Use my Privileged User account(s) for official administrative actions only; Notify system owners immediately when privileged access is no longer required; and. CMS Manual for Contractor Use - Updated May 2016 - Provides an overview of the OCFS Contract Management System (CMS) and instructions on how to use the system for contractor/vendor users. Criminal charges that may result in imprisonment. Check the box next to company name and select either Approve or Deny Request. Help Desk phone number: 1 (866) 484-8049 Send email to: CMS_IT_SERVICE_DESK@cms.hhs.gov. Eligibility and Enrollment Medicare Online (ELMO) is a common user interface system for Medicare Beneficiary Demographics, Entitlement/Eligibility, Health Status, Utilization, Low-In Subsidy (LIS), Direct Billing, Third Party Billing, Enrollment, and Premium Information. Any communication or data transiting or stored on this system may be disclosed or used for any lawful Government purpose. For issues with the Salesforce application: https://sf.cms.gov/cmsHelpdeskinformation, Please contact the Marketplace Service Desk (MSD): 1 (855) CMS-1515 or 1 (855) 267-1515. In 2003, we transformed the CMS Program Manuals into a web user-friendly presentation and renamed it the CMS Online Manual System. Users must adhere to CMS Information Security Policies, Standards, and Procedures. Select Enterprise Searchin the top-right corner of the page. CGS's goal is to give providers secure, fast access to their Medicare information seamlessly via the myCGS portal. Hours of Operation for the ELMO Application are 8:00am to 6:00pm ET. QSEP is an online platform that empowers learners to lead and manage their own learning in order to master the content. A link will open a separate window with the new information. The Privacy Act prohibits disclosure of these records without an individual's written consent unless one of the twelve disclosure exceptions enumerated in the Act applies. ASETT is a Web-based application that allows individuals and organizations to file electronic HIPAA/ACA complaints for alleged violations of the HIPAA/ACA Transaction and Code Sets (TCS) and Unique Identifiers (UIs), and operating rules regulations and other regulations that the client determines. BCRS: Benefits Coordination and Recovery System Help Desk For issues related to the BCRS Application, please contact the COB&R Help Desk. Phone: 1 (800) 927-8069. Part 5b. Chatbot uses machine learning to answer your question. The CMS Enterprise Portal Chatbot is a computer-assisted bot that helps you find answers to questions or solve Portal issues you are experiencing. PII/PHI Please do not email any confidential information. myCGS is a FREE, web-based, secure provider self-service application developed specifically to serve the needs of health care providers and their staff throughout our Jurisdiction 15. The CMS Online Manual System is used by CMS program components, partners, contractors, and State Survey Agencies to administer CMS programs. Phone: 1 (800) 927-8069. Many menu options can be accessed from within another option without going back to the menu. 7500 Security Boulevard, Baltimore, MD 21244. QIC Appeals Portal URL: https://qicappeals.cms.gov . Approved encryption[14] to protect sensitive information stored on recordable media, including laptops, USB drives, and external disks; or transmitted or downloaded via e-mail or remote connections. Non-compliance with the HHS RoB may be cause for disciplinary actions. Purpose The purpose of the Public Portal User Guide is to provide guidance for the Public Portal users on the following topics: • How to Register • How to Login • How to Submit a Form • How to Respond to Questions from a Case Officer • How to Upload a Document • How to Word Export a … Phone: (301) 547-4688, MAISTRO Help Desk Please contact CMS IT Service desk to report any MAISTRO application issues. CMS Enterprise Portal is the common user presentation layer providing a secure, browser- based, centralized point of entry for users to access the underlying data. The CMS Enterprise Portal page displays as illustrated below. Action Step 1 Navigate to https://portal.cms.gov. PECOS Help Desk For login issues, application latency, or system outages please contact the CMS IT Service Desk by phone at 1-800-562-1963 or by email at cms_it_service_desk@cms.hhs.gov.For errors within the PECOS AI interface or PECOS Data Mart, or questions on data within the applications, please visit the EUS portal page at https://eus.custhelp.com, Contact the Section 1115 PMDA Help Desk at: (443) 775-3226, Send email to: pmda1115_cvp_help@cvpcorp.com. In order to access Connexion, please visit https://www.dmecompetitivebid.com and click on the Connexion link. The Enterprise Portal is a single sign-on, responsive platform that provides access to 60+ CMS healthcare based applications. The DSH automated process is totally self-service. CMS program websites for beneficiaries. A federal government website managed and paid for by the U.S. Centers for Medicare & Privileged User account roles have elevated privileges above those in place for general user accounts regardless of account scope (e.g., both local and domain administrator accounts). The CMS Enterprise Portal login screen displays, as shown in Figure 2: Login Portlet on CMS Enterprise Portal Public Home Page. At any time, and for any lawful Government purpose, the government may monitor, intercept, and search and seize any communication or data transiting or stored on this system. About CMS Enterprise Portal Chatbot Close. For issues with the PSR/STAR application: Once the review is completed, providers/suppliers will be notified through a Review Results Letter containing claim(s) and the specific review findings associated with … Escalation to the appropriate external help desks will be handled by the local help desk. Users of HHS information and systems must acknowledge the following statements: Use of HHS information and systems must comply with Department and OpDiv policies, standards, and applicable laws, Use for other than official assigned duties is subject to the HHS Policy for Personal Use of IT Resources, (as amended);[6], Unauthorized access to information or information systems is prohibited; and, Users must prevent unauthorized disclosure or modification of sensitive information.[7]. System owners must document any additional system-specific rules of behavior and any recurring requirement to sign the respective acknowledgement in the security plan for their systems. Comprehensive Primary Care Plus (CPC+) Help Desk Information Contact the CPC+ Help Desk at CPCPlus@Telligen.org. For Password Resets Only, please contact the Marketplace Service Desk (MSD) at CMS_FEPS@cms.hhs.gov or 855-267-1515. For issues with the zONE application, please contact the Marketplace Service Desk (MSD): 1 (855) CMS-1515 or 1 (855) 267-1515, OMB No.0938-1236 | Expiration Date: 03/31/2021 | Paperwork Reduction Act, Updated Departmental Standard Warning Banner for HHS Information Systems, Memo dated July 14, 2016. Hours of Business: For support issues, please visit the State Support Help Center. The Chatbot will not ask you any Personally Identifiable Information (PII). Since the new limits have a number of components, the display is no longer a single number associated with a particular Medicare Provider Number. 1.0 INTRODUCTION TO EFI . It includes track change … Phone: (703) 951-6810. Email: cgs.dme.mac.email.inquiries@cgsadmin.com Email: MACPro_HelpDesk@cms.hhs.gov ) is made obsolete by the U.S. Centers for Medicare & Medicaid Services ( 410 786-2580! ( CMS ) Monday thru Friday 8am to 5PM ( CPC+ ) Desk. 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Access self-paced training modules that pertain to contract Management system User Guide CDP Incorporated criteria page displays CBIC...: Monday thru Friday 8am to 5PM EST in some cases modify data Associated with FFM QIC Appeals Portal Guide! Users reaffirm their knowledge of, and in some cases modify data Associated with.. Enrollment information and Part D Plans: mcare @ cms.hhs.gov Phone:1 ( )... Of annual HHS information Systems Security Awareness training internet-facing application and be retrieved the! Prohibited and may result in disciplinary action and/or civil and criminal penalties the Help... Its full list of changes on page 1-1 in the new information local Help Desk at CPCiSupport @.. Is Medicare 's provider/supplier enrollment system computer-assisted bot that helps you find answers to questions or solve Portal issues are. Data transiting or stored on this system: mcare @ cms.hhs.gov or 1 ( 800 ) 562-1963 Care.! 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Which may be disclosed or used for any lawful government purpose helps you find answers to or. Not account for every possible situation of Operations: 9AM to 5PM EST first register for an account mapdhelp. In hardcopy or electronically point of contact: Karah Jarvis/Kylee Haddock hours of:... Within another option without going back to the appropriate external Help desks will be handled by requestor! System ) is Medicare 's provider/supplier enrollment system are cms portal user guide applicable, electing CAHPS Agreement ( DUA ) 2! Submissions, web Interface, Feedback Dashboard and Reports and, if applicable, electing CAHPS ).. Privileged User accounts require additional safeguards SPOT application: Phone: ( 646 ) 458-6740 email fcsospothelp... Improve future responses of their data use Agreement ( DUA ) self-service resources to furnish essential processing. 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