Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Which equals no money! Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Then, this is the place where you can find some sources which provide detailed information. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. That syncs to Okta and then that person cannot access any applications. Quickly assessing customer needs and providing sound solutions. Work from home. See all features. Submit an application for an available virtual contact center opportunity. Login to track your existing support requests. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. To accept cookies continue browsing as normal. No ones done this, Huckabay says. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Check the Eligibility requirements and make sure were currently accepting applications in your state. All rights reserved. A wide array of jobs -- many of them well-paid -- don't require a degree.. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Copyright 2023 Liveops, Inc. All rights reserved. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Organizations. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Looks like you have Javascript turned off! All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . We understand the complex nature of managing independent contractors. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Ditch the paperwork and endless manual tasks. You can make money teaching it online. But we were just relentless, and in one year we moved all of our workloads to the cloud. This means you can choose when, where, and how often to work! Login here. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Okta goes so much further than other providers, Huckabay says. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. The only downside is a lot of training without pay. The sign-in URL is the web address you use in your desktop browser to access your company portal. GM Regional Customer Care Operations, major utility. It was as simple as they said, adds Myers. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Username or Email Password. Avoid Recruiting Scams There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Improving Peoples Lives. See Capabilities for more details. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Provide support to users of top tax software providers. From professional services to documentation, all via the latest industry blogs, we've got you covered. The cons are being able to work in your own home. To find out more, read our Privacy Policy and Cookie Policy. The freedom of an entrepreneur. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Join the revolution of the modern contact center! Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Log in. Apply now and a member of our team will work quickly to review . In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. I don't mind the extra training if they had compensation for it. Be the customer care voice of top brands, providing best-in-class service. You can also manage cookies in your browser settings. Liveops Okta. Browse case studies, customer service tips and other helpful resources for enterprises. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. We couldnt have done it without Openforce. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Still have questions? Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Your customers deserve the best at every touchpoint. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. OR Look in your activation email. Connect and protect your employees, contractors, and business partners with Identity-powered security. Users verify their identity by . Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Support. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. We use cookies to improve your experience on our website. Its a huge, huge advantage for us, says Myers. Outspoken. Our developer community is here for you. As an agent with Liveops, you are a self-employed independent contractor, not an employee. To accept cookies continue browsing as normal. Client opportunities may have additional requirements, including expanded client-specific certification. Actual earnings may vary depending on client opportunity and support required. Best of Antivirus Software. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Connect contractors to affordable commercial insurances. Find Out How & Apply . No matter what industry, use case, or level of support you need, weve got you covered. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Scottsdale (headquarters) 1365 N. Scottsdale Rd. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Innovate without compromise with Customer Identity Cloud. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. The world class support of Liveops and unparalleled access to world-renowned clients. Then Liveops is looking for you! They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Intelligent 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Gift Matching Independent Contractor Some clients also pay commissions. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Get started on your new home business Flexibility. Community. One where youre provided with free warm leads? I wish there was some type of base pay. Copyright 2023 Liveops, Inc. All rights reserved. The background check requires a $24.99 processing fee paid directly to our vendor. Copyright 2023 Liveops, Inc. All rights reserved. IT Support You are using an unsupported browser. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. To find out more, read our Privacy Policy and Cookie Policy. Get Directions First, check out our frequently asked questions about the agent experience and application process. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. The amount of paper eliminated alone was a huge benefit. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Keep in mind, the more you service, the higher your earning potential! ; The user selects the Duo Security option. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Learn More. You can actually enable a person to get to an application through the Okta platform. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Since you are self-employed, you are in control of your profits and losses. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Come on board! 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ After all, says Myers, Okta is arguably the most successful application weve ever deployed. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. They have to be accessible, easy to use, secure, and platform agnostic. View our background requirements here. Flexibility. It changed what we focus on as IT, he says. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. TMCF is the nation's largest organization exclusively representing the Black College Community. Learn more about how Liveops virtual contact center solutions can scale your business. You dont have to do anything else.. Agent Sign-In. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Pros. Is Liveops nation legit? Facilitating collaboration and communication with the best available solutions was another key goal. GROW YOUR BUSINESS Secure your consumer and SaaS apps, while creating optimized digital experiences. McAfee and Norton were almost a tie but by far the most popular amongst agents. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Keith Myers, SVP Business Technology, Live Nation. Or you do, but sit & sit with few to no calls? Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Login. Submit ticket. Now we can focus on making sure IT is partnered with the business in everything they do.. Submit an application for an available virtual contact center opportunity. Still have questions? process. FLEXIBILITY AT SCALE. We use cookies to improve your experience on our website. This was a tight category! If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Learn about Liveops Enterprise Solutions Click Here . As a lot of people in the company say: it just works. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Autonomy. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Login. Forgot Password Enter the email address associated with your account. You may also receive performance-based pay or other incentives.

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