There are no limits to what people can do when they connect. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Our insights and events hub is your go-to destination for help and advice on the future of your business. Suitable for smaller businesses who need more than what broadband can offer. Broadband & internet BTnet Get answers to all your questions here. Rest assured that your call is really important . From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. If you're on your computer, you can download WhatsApp for Desktop. Sounds good doesnt it? BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. BT Business App Save time, manage your account, and check your services at your fingertips That means you get fast, reliable speeds. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Heres how well help put things right. We have a range of ways to get in touch for new and existing customers. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. If you add all your accounts Download it now and use your device to be totally on top of things: View, pay, and download your bills. Monday-Friday08:30 - 17:00Free from UK landlines. Sharing files. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Fibre business broadband only 25.95/month. T&Cs apply. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Website. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. View bills, set up and manage devices, check service status, speed and much more. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Get help for all your BT Business products and services. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Phone line not working properly? Use the contact options below once you have placed your order. Our purpose is as simple as it is ambitious: we connect for good. Available 24/7. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. BT Business App Save time, manage your account, and check your services at your fingertips BT broadband complaints. Create an account Are you an EE Mobile customer? Fix Problems and faults Contact Chat, phone, or email Contact us about. Another great way to contact BT without calling is to use the BT live chat service. How to Contact BT Openreach? We can only deal with BT Business accounts. Message. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Our SME solutions are for you. This means no annoying lag or delays. New BTnet EAD customers only. later the dashboard view will be restored. Fix Problems and faults Contact Chat, phone, or email Contact us about. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. The BT Broadband forum is filled with useful information and questions asked by other customers. Mobile costs may vary. Faults and Orders dashboard. Discover SME solutions 0330-123-4567 from a mobile If you have a fault, you can find out whether it also impacts others by checking the service status in your area. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Monday - Saturday08:00 - 18:00Free from UK landlines. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. If it's for your home account visit BT for the home. We know that the internet is key to your business, and downtime means lost revenue. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Search The Phone Book from BT to find contact details of businesses across the UK. business Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Report a fault online to put things right. You can do lots of things without picking up the phone. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Search The Phone Book from BT to find contact details of businesses across the UK. Tavis House London WC1H 9NA | 020 7820 6770 . We only collect anonymous data. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Looking for help placing an order? More information and review your options. Requesting a copy bill Check service status By phone 0800 800154. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Simply follow the instructions and you might not need to call BT Broadband. Get TalkTalk today for fast and cheap fibre broadband. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Read more about our network latency here. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Maybe there's a problem with your order. By continuing to browse, you accept the use of cookies. Its really that simple to contact BT Broadband by SMS. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Dont miss our hassle-free ways to help yourself. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Best if you're on your mobile. When you run the tests online, well ask you simple questions, and let you know how well put things right. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Every single time. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. If an engineer needs to fix the fault, you can choose the best time for them to visit. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Report a fault online to put things right. Don't worry, if you don't have the details of these accounts you can still track To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Help and support; Contact BT; Back. Set up and alter your Direct Debits. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Price quoted only available on a 5-year term contract and applies to new circuits only. Small and medium businesses Got up to 250 employees? Contact BT Business. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Broadband not working properly? We're one of the world's leading communications services companies. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. The BT phone number and IVR options are available in the table below. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. However, a well-designed system should route a customer to the right person. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Raise a general billing enquiry. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Make sure you're always connected with mobile, broadband, phone systems and more. When you have a broadband connection, you share your bandwidth with others. A business leased line, on the other hand, is a dedicated line just for you. Mobile costs may vary. All prices exclude 20% VAT. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 All connections are subject to survey. It was ten times as fast for half the price. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Or ring us on : 0800 672 331 Register a complaint Contact BT Business broadband, phone line, email or Cloud Voice services not working properly? Hosting video calls. Weve got your order request and will be in touch soon to complete your order. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Well offer the fastest fix with the first available visit youre in control to change it. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. This will involve a complete review of your complaint to make sure nothing has been missed. Its consistent, reliable connectivity for your business. We aim to fix any faults within five hours day, night, or weekends. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Log in to report a fault and youll go straight to the correct place to fix problems. That's why we've been named as a leading service provider by Gartner. It's a little bit too early to track your order yet. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try By email Send message We aim to respond to your email within 48 hours - excluding weekends. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you have an issue you can find out if is just you, or impacting others in your area. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Achieve a smarter digital future with our technology and business solutions for public sector providers. Available 24/7Free from UK landlines. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Be confident about transforming your business. Search The Phone Book from BT to find contact details of businesses across the UK. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Terms and Conditions apply. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Download our Service Level Agreement to find out more. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Mobile costs may vary. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. You can do lots of things without picking up the phone. track your order. That means there are no busy periods or dips in data service to worry about. Get a BT ultrafast fibre broadband deal today and bundle your TV. Offer ends 5 March 2023. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. When people connect, there's no limit to the good they can do. T&Cs apply. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Subject to credit check, business registration and a 5-year minimum term. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. We offer reliable connectivity, but sometimes faults do occur. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. We're sorry but you need to use a different order tracker for that reference. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. You need your order reference number. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h We are processing your online If the system doesn't recognise what you've said, you will be able to choose from the options menu. Choosing a BT phone number or contact method is important to get a better customer service experience. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Mobile costs may vary. Its quick, easy and available 24/7. Our great-value business broadband offers fast speeds and a reliable connection. 0 to 5 employees,250+ employees,6 to 249 employees. Starts with two letters followed by six or seven alphanumeric. Change your UK billing address. Starts with 5 or 6 numbers, followed by 6 numbers. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. That means you get fast, reliable speeds. We needed to save money for the good of the Gosport and Fareham Academy Trust. Whether you run a small or larger business, we have a BTnet solution for you. Running cloud-based applications. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Try contacting support if you still can't track your order. So you get the same service, and it could save you time too. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Maybe there's a problem with your order. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. You can find our standard Terms and Conditions at www.bt.com/terms. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. If you want to track a home order, click the button below. BTnet Express From 50Mbps Ideal for smaller businesses All day, every day. Dont miss our hassle-free ways to help yourself. Our SME solutions are for you. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. There are lots of quick and easy options to manage your . When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. How to Buy an Online Listing . Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. We aim to respond to your email within 48 hours - excluding weekends. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Weve updated our BT Business privacy policy. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. WhatsApp us, The quickest and easiest way to contact us. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Sometimes we can identify and fix a fault at the same time. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". You can also find the BT opening hours so you dont call when the lines are closed. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Otherwise, please make sure you've got a business reference and try again. Weve broken down each way you can contact BT so you can choose the best option for you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. AGE UK LONDON Business Description. Data privacy and security practices may vary based on your use, region, and age. The quickest and easiest way to contact us. If you need to write to us, please check the back of your bill for the right address to use. If you're on your computer, you can download WhatsApp for Desktop. Here's how we'll help put things right. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 08:00 - 18:00. BT business solutions Work faster, smarter, safer, and stay connected with your world. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? You'll find it on your bill. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services That looks like a residential order number rather than a Complete account control at your fingertips. Every single time. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Using Wi-Fi that doesnt drop. How does BTnet work with cloud applications? Search The Phone Book from BT to find contact details of businesses across the UK. Sorry, something went wrong. This price does not include in-life modifications, upgrades, or moves on existing services. Popular shortcuts Order number Track a fault Report a fault Download it now to be totally on top of things: View, pay, and download your bills. Compare leased line pricing and find the best fit for your business. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. These cookies allowed us to study how users navigate on the website. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. It is chaired by the chief executive.

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